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Last Updated:2026年4月1日

Company Name:永州市冷水滩区刮尘住商贸有限公司

Address:湖南省永州市冷水滩区凤凰街道高科技工业园中小企业创业园C栋、三层YZ-6549

Authorized Director:吴小燕

Social Credit Code:91431103MAK3322HXL

Email:service@mail.mon-mall.com

Phone:+86 19275893945

Mon-Mall Terms of Service

Welcome to use the products and related services provided by Mon-Mall UK (hereinafter referred to as "Platform"). These Terms of Service (hereinafter referred to as "Terms") constitute a legal agreement between you and Mon-Mall (hereinafter referred to as "We", a legally operating entity in the UK) regarding your access to, use of the Platform, and purchasing of our products. Please read these Terms carefully before accessing, using the Platform, or placing an order for products. Your access, use, or placing an order will be deemed as your acceptance of and agreement to these Terms. If you do not agree with these Terms, please do not use any of our services.

1. Service Scope and Applicable Users

  • We operate legally in the UK, and the products, order processing, logistics delivery, customer support, and other related services provided on the Platform are only available to users within the UK. All products comply with UK laws and regulations and quality standards to ensure lawful circulation.
  • These Terms apply to all users who access, use the Platform, or purchase products from us, including individual and legitimate business users. Users must strictly comply with these Terms and any other related rules we publish during their use of our services.

    • 2. User Rights and Obligations

    (A) User Rights

  • You have the right to browse and select products on our Platform, place orders, make payments, and enjoy related services such as logistics delivery and customer support.
  • You have the right to obtain detailed product information, logistics times, and customer service details, as well as to raise any questions, comments, or feedback about our services.
  • Subject to our related policies (such as return and exchange policies), you have the right to request returns and exchanges or consult post-sale issues to safeguard your legal rights.

    • (B) User Obligations

  • When using our services, you should provide truthful, accurate, and complete personal information (such as shipping address, phone number, email, etc.). If any information is incorrect or changes, you should update it promptly. Failure to do so may result in undelivered orders or communication issues, and the user will bear the consequences.
  • You should comply with relevant UK laws and regulations and these Terms. You must not use our Platform to engage in any illegal activities or actions that harm our or third parties' legitimate rights.
  • You should respect our intellectual property and brand rights and must not copy, disseminate, alter, or modify our Platform content, product information, or related materials without authorization.
  • After placing an order, you should complete the payment on time. If payment is not completed on time, we have the right to cancel the order. After payment is completed, you should cooperate with us to complete order verification, logistics delivery, and other related processes.

    • 3. Our Rights and Obligations

    (A) Our Rights

  • We have the right to adjust product prices, service content, and related rules based on UK laws, market demand, and operational conditions. Any adjustments will be prominently displayed on the Platform and will take effect immediately after being posted.
  • We have the right to warn, restrict services, cancel orders, or take other actions for users who violate the Terms. In severe cases, we have the right to refuse to provide services to such users, and the resulting losses will be borne by the user.
  • We have the right to process orders, returns, exchanges, and other related matters as agreed under these Terms and related policies.

    • (B) Our Obligations

  • We operate legally in the UK, ensuring that all products we sell meet UK quality standards and comply with relevant laws and regulations. We do not sell counterfeit, substandard, or non-compliant products.
  • We will provide logistics delivery services as agreed, with clear shipping and delivery timelines. For all successfully paid orders, we will complete stock preparation, quality checks, and dispatch within 1-3 business days (excluding weekends and UK public holidays). After dispatch, the normal delivery time within the UK is 7-10 business days. Delivery times may be slightly delayed due to logistics peak periods, remote addresses, etc., and we will track the logistics status throughout and promptly update the user.
  • We provide standardized customer support services. If you have any questions, comments, or requests, you can contact us via our official customer service email. We will respond promptly during customer service hours (Monday to Friday, 9:00 AM – 6:00 PM UTC+8:00), providing professional and detailed answers and assistance.
  • We protect users' personal data and privacy. We strictly adhere to UK data protection laws and regulations, standardizing the collection, use, and storage of data, and will not disclose or misuse your personal information (see our Privacy Policy for details).

    • 4. Order-Related Terms

  • Once you place an order and complete the payment, the order becomes officially valid, and both parties must fulfill their obligations as per these Terms.
  • After the order is valid, we will process the order according to the agreed delivery timelines. Users can inquire about order progress via customer service email, and we will promptly provide updates on stock preparation and dispatch.
  • If the product cannot be delivered due to incorrect shipping address or unreachable contact information provided by the user, any additional delivery costs, product damage, or other losses will be borne by the user. If the product cannot be delivered and we cannot reach the user, we have the right to cancel the order, deduct necessary logistics and preparation costs, and refund the remaining amount to the user.
  • If the user wishes to cancel an order, they must contact customer service before the order has been dispatched. If the order has already been dispatched, it cannot be canceled, but the user may refer to our return and exchange policy for further handling.

    • 5. Customer Support and Consultation Channels

  • Our official customer service email: service@mail.mon-mall.com
  • Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
  • Users can contact us via the above email for order inquiries, logistics tracking, product consultation, after-sales assistance, feedback, and other related matters. We will respond promptly during customer service hours. Inquiries outside working hours will be prioritized during the next working period.

    • 6. Terms Updates and Modifications

  • We reserve the right to modify or supplement these Terms based on updates to UK laws and regulations, changes in the market environment, or our operational needs. Updated Terms will be prominently displayed on the Platform and will take effect immediately after posting.
  • If you continue to use our Platform and services after the Terms are updated, you will be deemed to have accepted the updated Terms. If you do not agree to the updated Terms, you should immediately stop using all of our services, and the rights and obligations between the parties will be terminated.

    • 7. Disclaimer

  • In the event of force majeure (such as natural disasters, wars, logistics disruptions, government policy changes, etc.) that prevent us from fulfilling our delivery or service obligations on time, we will not be held liable for breach of contract. We will promptly notify users and negotiate a solution (such as order cancellation, refund, etc.) based on the actual situation.
  • If the user experiences losses due to their own operational errors, incorrect information, or failure to cooperate with logistics delivery on time, the user will bear the responsibility, and we will not be liable.
  • If there are delivery issues due to logistics service providers (such as delays, package loss, damage, etc.), we will assist the user in communicating with the logistics provider but will not assume direct compensation responsibility (unless otherwise agreed).

    • 8. Dispute Resolution

  • The formation, performance, interpretation, and dispute resolution of these Terms shall be governed by UK laws and regulations.
  • Any dispute arising from these Terms should first be resolved through friendly negotiation. If negotiation fails, either party may submit the dispute to the competent court in the UK.

    • 9. Miscellaneous

  • These Terms constitute the core agreement between the parties regarding our services, replacing any prior oral or written agreements on the related matters. If there is any inconsistency between these Terms and our other related rules (such as return and exchange policies, privacy policies), these Terms shall prevail. For matters not covered in these Terms, other related rules shall apply.
  • If any provision in these Terms is found to be invalid or unenforceable, the validity of the other provisions shall not be affected, and the remaining provisions shall remain in effect.
  • These Terms shall take effect when you first visit, use our Platform, or place an order, and will remain in effect until the termination of the rights and obligations between the parties.

    • Mon-Mall UK Operations Team