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Last Updated:2026年4月1日

Company Name:永州市冷水滩区刮尘住商贸有限公司

Address:湖南省永州市冷水滩区凤凰街道高科技工业园中小企业创业园C栋、三层YZ-6549

Authorized Director:吴小燕

Social Credit Code:91431103MAK3322HXL

Email:service@mail.mon-mall.com

Phone:+86 19275893945

Thank you very much for choosing Mon-Mall! We are committed to providing high-quality products and attentive services to all our customers in the UK. Whether you have any questions, suggestions, or needs during your shopping experience, you can contact us through the following channels, and we will be happy to assist you.

1. Official Contact Channels

Currently, we primarily provide consultation and assistance via our official email. You can email us at any time, and we will respond to your needs as soon as possible.

📧 Official Customer Service Email: service@mail.mon-mall.com

You can inquire about the following matters (but not limited to): order inquiries, logistics tracking, product inquiries, service feedback, etc. Please include your order number and specific request in the email to help us resolve your issue more quickly.

2. Customer Service Working Hours

To ensure your inquiries are responded to in a timely manner, we have set fixed customer service hours as follows:

⏰ Working Hours: Monday to Friday, 9:00 AM — 6:00 PM (UTC+8:00)

Friendly Reminder: Emails sent outside of working hours will be prioritized and processed during the next working period. Thank you for your understanding and patience.

3. Additional Service Information

To help you better understand our service process, here are two key service timelines for your reference:

  • Product Shipment: For all successfully paid orders, we will complete stock preparation, quality inspection, and dispatch within 1-3 business days (excluding weekends and UK public holidays).
  • Product Delivery: After shipment, the normal delivery time within the UK is approximately 7-10 business days. Please note that delivery times may be slightly delayed depending on logistics conditions.

    • Mon-Mall always values the needs of each customer. Every inquiry and feedback you provide is a driving force for us to improve our services. We look forward to communicating with you, and wish you a pleasant shopping experience and everything goes smoothly!