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Last Updated:2026年4月1日

Company Name:永州市冷水滩区刮尘住商贸有限公司

Address:湖南省永州市冷水滩区凤凰街道高科技工业园中小企业创业园C栋、三层YZ-6549

Authorized Director:吴小燕

Social Credit Code:91431103MAK3322HXL

Email:service@mail.mon-mall.com

Phone:+86 19275893945

Thank you for choosing Mon-Mall (UK operations) products and services! To clarify the warranty details and protect your legal rights, we are publishing this warranty policy. All rules apply to users within the UK, and we kindly ask you to read them carefully.

1. Core Warranty Information

Currently, products sold on Mon-Mall UK do not offer warranty services. If the product you purchased has quality issues or any usage abnormalities, please refer to our return and exchange policy for handling. For related return and exchange rules, please consult the corresponding platform instructions.

2. Additional Service Information

  • Product Delivery: All orders will be dispatched within 1-3 business days, and delivery will take approximately 7-10 business days (excluding weekends and UK public holidays). After the order is dispatched, we will promptly update the logistics tracking information, so you can track your package status.
  • Consultation and Assistance: If you have any questions about product returns and exchanges, order inquiries, or related matters, you can contact us via the official customer service email. We will provide professional assistance.

    • 3. Customer Service Contact Information

    📧 Official Customer Service Email: service@mail.mon-mall.com

    ⏰ Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)

    We will respond to your inquiries promptly during working hours and do our best to resolve any issues you may have.

    Mon-Mall is always committed to providing you with high-quality products and services. Thank you for your understanding and support. We wish you a pleasant shopping experience!