Last Updated:2026年4月1日
Company Name:永州市冷水滩区刮尘住商贸有限公司
Address:湖南省永州市冷水滩区凤凰街道高科技工业园中小企业创业园C栋、三层YZ-6549
Authorized Director:吴小燕
Social Credit Code:91431103MAK3322HXL
Email:service@mail.mon-mall.com
Phone:+86 19275893945
Mon-Mall Privacy Policy
Mon-Mall (hereinafter referred to as "We") operates legally in the UK and always prioritizes the protection of your privacy and personal data security. We strictly adhere to the UK's General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, along with other relevant laws and regulations, to standardize the collection, use, storage, and protection of personal data, ensuring your legal rights are fully protected. This privacy policy aims to clearly inform you of how we handle your personal data and the rights you have when accessing, using our platform, or purchasing our products. By accessing or using our platform or purchasing our products, you acknowledge that you have read, understood, and agreed to this policy in full.
1. Core Principles of Privacy Protection
We strictly follow the core principles of "lawfulness, fairness, necessity, and transparency" in processing your personal data. We adhere to the following:
Only collect personal data necessary to provide services and will not collect any unrelated information.Clearly inform you of the purpose and scope of data processing without any concealment or misleading.Strictly protect your data security, and will not disclose, misuse, or sell your personal data without authorization.Respect your preferences and provide you with channels to exercise your data-related rights, ensuring full compliance with UK data protection regulations.2. Scope of Personal Data Collection
To provide services such as product purchases, order processing, logistics delivery, and customer support, we only collect personal data that is necessary for these purposes. The specific types of personal data collected are as follows, all used to achieve clear service objectives and will not exceed the necessary scope:
Basic identity and contact information: Includes your name, phone number, shipping address, email, etc., for order confirmation, logistics delivery, and customer service communication to ensure you receive the products and services.Order and transaction information: Includes your order records, product details, and payment-related information (used only for payment verification and transaction settlement, not storing sensitive information like full payment passwords), for processing orders, completing transactions, and tracking order status.Consultation and feedback information: Includes your inquiries and feedback sent via the customer service email, used to respond to your questions, resolve issues, and improve our service quality.We do not proactively collect special categories of personal data, such as race, religion, or health status, unless legally required or voluntarily provided by you, and such data will be subject to higher standards of protection.
3. Purpose of Personal Data Use
The personal data we collect is only used for the following specific purposes and will not be used for any unauthorized purposes or commercial activities outside the service scope:
Order processing and logistics delivery: Used for order verification, stock preparation, shipment, ensuring timely delivery (Our shipping time is approximately 1-3 business days, and delivery time is approximately 7-10 business days, excluding weekends and UK public holidays), and providing you with logistics updates.Customer support and consultation responses: Used to process your inquiries, complaints, and feedback. We will provide professional assistance during customer service hours (Monday to Friday, 9:00 AM — 6:00 PM UTC+8:00).Service optimization and legal compliance: Used for analyzing user service needs, optimizing order processing and logistics delivery services, while complying with UK laws and regulations for necessary tasks such as compliance filing and tax reporting.Security protection: Used to prevent fraud, protect your account and transaction security, identify suspicious orders, and safeguard your legal rights.4. Storage and Protection of Personal Data
We highly value the security of your personal data and have established a comprehensive storage and protection system. We strictly comply with UK data protection regulations and take multiple measures to prevent data leakage, tampering, and loss:
Storage scope and duration: All personal data is stored within the UK and will not be transmitted outside the UK unless in accordance with the UK's regulations on cross-border data transfer. Data will only be retained for the shortest period necessary to fulfill the purpose of collection. Order-related data will be retained for at least 6 years from the completion of the transaction, in compliance with UK tax and legal requirements. After the retention period, the data will be anonymized or securely destroyed according to legal requirements.Security measures: We use AES-256 encryption technology to encrypt your personal data (especially payment-related information) during transmission and storage. We deploy professional firewalls and intrusion detection systems to prevent unauthorized access and cyberattacks. We implement strict internal data access management, ensuring that only authorized personnel can access user data within the necessary scope.Emergency response mechanism: In the event of a data security incident, we will initiate an emergency response within 24 hours, notify relevant regulatory authorities and affected users, and take remedial actions to minimize the impact on you, as required by UK GDPR.5. Sharing and Disclosure of Personal Data
We strictly control the scope of personal data sharing and follow the "minimum necessary" principle. We do not sell, rent, or disclose your personal data to any unrelated third party, and will only share your data under the following circumstances, with strict agreements in place for the recipients:
To complete order delivery, we share your name, shipping address, and phone number with UK-based legitimate logistics service providers. They must sign strict confidentiality agreements and can only use the data for delivery purposes.To comply with legal obligations, we may disclose personal data when required by judicial authorities or regulatory agencies.With your explicit written authorization, we may share relevant data with third parties you designate, and the shared scope will be strictly limited to what you have authorized.6. Your Rights Regarding Personal Data
In accordance with the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data. You may contact us at any time to exercise your rights, and we will respond promptly during working hours:
Right to be informed: You have the right to understand the specific scope, purpose, storage duration, and processing methods of the personal data we collect and use.Right of access: You may request a copy of your personal data held by us and learn more about the processing of this data.Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request us to correct it.Right to erasure: Under certain circumstances (e.g., if the data is no longer needed, or you withdraw your consent), you have the right to request the deletion of your personal data.Right to restrict processing: In situations where the accuracy or lawfulness of the data is disputed, you have the right to request us to restrict the processing of your personal data.Right to data portability: You may request to obtain your personal data in a structured, commonly used, and machine-readable format, and transfer it to another data controller.Right to object: You have the right to object to our data processing activities. We will verify and adjust our processing methods accordingly.7. Consultation and Feedback Channels
If you have any questions or feedback regarding this privacy policy, or if you wish to exercise any of your data-related rights, you can contact our customer service team via the following official channels:
📧 Official Customer Service Email: service@mail.mon-mall.com
⏰ Customer Service Hours: Monday to Friday, 9:00 AM — 6:00 PM (UTC+8:00)
We promise to respond promptly to your inquiries and requests during working hours, generally providing feedback within 24 hours. Inquiries outside working hours will be prioritized during the next working period to ensure your legal rights are protected.
8. Policy Updates and Additional Notes
We reserve the right to update this privacy policy in accordance with changes to UK data protection laws or adjustments to our operational needs. Any updates will be prominently displayed on our platform, and will take effect upon posting. Your continued use of our platform and services will be considered as acceptance of the updated privacy policy.We operate legally in the UK, and all personal data processing activities comply with UK GDPR and the Data Protection Act 2018, ensuring the protection of your privacy.Our product shipping time is approximately 1-3 business days, and delivery time is approximately 7-10 business days (excluding weekends and UK public holidays). Logistics-related data collected during order processing will be used only for delivery purposes and will be securely retained or destroyed after delivery.If you do not provide necessary personal data (such as shipping address and phone number), we will not be able to complete your order or deliver the product. We may not be able to offer the full shopping service, and we kindly ask for your understanding.Mon-Mall is committed to upholding privacy protection standards with professionalism and rigor. We appreciate your understanding, trust, and support. We will continue to optimize our data security measures to provide you with a safer and more secure shopping experience.
Mon-Mall UK Operations Team
