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Last Updated:2026年4月1日

Company Name:永州市冷水滩区刮尘住商贸有限公司

Address:湖南省永州市冷水滩区凤凰街道高科技工业园中小企业创业园C栋、三层YZ-6549

Authorized Director:吴小燕

Social Credit Code:91431103MAK3322HXL

Email:service@mail.mon-mall.com

Phone:+86 19275893945

To help you better understand Mon-Mall's operations and services, and to ensure a smooth shopping experience, we have provided this information guide, which consolidates the key details you may be interested in for easy reference.

1. Business Scope Explanation

Mon-Mall operates entirely in the UK, focusing on providing high-quality products and related services to users within the UK. We ensure that products are compliant with local regulations and that delivery is convenient, striving to fully meet your shopping needs.

2. Customer Service Information

If you encounter any questions or need assistance during your shopping experience (such as order inquiries, logistics tracking, feedback, etc.), you can contact our customer service team through the following channels:

📧 Official Customer Service Email: service@mail.mon-mall.com

⏰ Customer Service Hours: Monday to Friday, 9:00 AM — 6:00 PM (UTC+8:00)

We will respond to your inquiries promptly during working hours, providing you with professional and detailed answers and assistance. Inquiries made outside working hours will be prioritized and handled during the next working period.

3. Logistics and Delivery Timeliness

The following provides specific information about product shipment and delivery timelines for your reference:

  • Shipping Time: For all successfully paid orders, we will complete stock preparation, quality inspection, and dispatch within 1-3 business days (excluding weekends and UK public holidays).
  • Delivery Time: After shipment, normal delivery time within the UK is approximately 7-10 business days. Delivery may be slightly delayed due to peak logistics seasons or remote delivery addresses. We will closely monitor the logistics status to ensure the safe delivery of your goods.

    • This information covers the core services provided by Mon-Mall. If you have any other questions that have not been addressed, please feel free to contact us via the customer service email provided above.

    Thank you for your understanding and support, and we wish you a pleasant shopping experience!