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Last Updated:2026年4月1日

Company Name:永州市冷水滩区刮尘住商贸有限公司

Address:湖南省永州市冷水滩区凤凰街道高科技工业园中小企业创业园C栋、三层YZ-6549

Authorized Director:吴小燕

Social Credit Code:91431103MAK3322HXL

Email:service@mail.mon-mall.com

Phone:+86 19275893945

To protect your legal rights and ensure a more secure shopping experience on Mon-Mall (UK operations), we have established this return and exchange policy, which clearly outlines the return and exchange process, timelines, and responsibilities. All rules apply to all users, so please read carefully.

1. Return and Exchange Period

You may request a return or exchange within 14 days from the date of receipt of the goods (based on the actual date you signed for the products). Returns or exchanges will not be accepted after the 14-day period, so please make sure to arrange your time accordingly.

2. Conditions for Return and Exchange Requests

Once the status of your order changes to "Shipped," you can submit a return or exchange request online. The order status will automatically update within 24 hours after you successfully sign for the product, allowing you to initiate the return or exchange process in a timely manner.

3. Responsibility for Return and Exchange Shipping Costs

The party responsible for the return and exchange shipping costs will depend on the reason for the return or exchange, as outlined below:

  • If the return or exchange is due to our fault (e.g., product quality issues, wrong items, missing items, etc.), we will bear all return and exchange shipping costs.
  • If the return or exchange is due to your personal reasons (e.g., dislike, size mismatch, incorrect purchase, etc., where the product is not defective), you will bear all return and exchange shipping costs.

    • 4. Refund Timeliness

    If you apply for a return and successfully return the product, we will process the refund within 15 business days after receiving the returned product and completing the inspection. The refunded amount will be returned to your original payment account. Please note that the actual time it takes for the refund to appear in your account may vary depending on your payment platform or bank processing times. We ask for your patience during this process.

    5. Inquiries and Assistance

    If you encounter any issues or need assistance during the return or exchange process, or have any related concerns, please contact our customer service team using the following methods:

    📧 Official Customer Service Email: service@mail.mon-mall.com

    ⏰ Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)

    We will promptly respond to your needs during our working hours and provide professional guidance and assistance with returns and exchanges.

    6. Additional Notes

  • The shipping time for products is approximately 1-3 business days, and delivery time is around 7-10 business days. We recommend that you check your products immediately upon receipt. If there are any issues, please initiate a return or exchange request as soon as possible.
  • Returned products must be in original, unused condition with all accessories included. If the product is damaged by the customer or is in a condition that affects its resale, the return or exchange request will not be accepted.

    • Mon-Mall is committed to providing you with high-quality products and services. Thank you for your understanding and support, and we wish you a pleasant shopping experience!

    Return and exchange address:湖南省永州市冷水滩区凤凰街道高科技工业园中小企业创业园C栋、三层YZ-6549